Devices for Residents

July 2024 Program Updates

All Chromebooks have been distributed
- We do not have more Chromebooks on hand and cannot issue replacements for broken or lost devices. If yours has been lost or stolen, please email digital.inclusion@dc.gov so we can update our records. If your Chromebook is broken, please return it to any DC Public Library location.
Need help using your Chromebook?
- Email digital.inclusion@dc.gov for assistance.
- Connect with one of our Digital Navigators for help learning how to use your Chromebook, or any other tech help question, now at 8 library locations.
- Come visit us at Arthur Capper TechExpress, our temporary location staffed by Digital Navigators to get one-on-one help as needed.
One-year lease automatic renewal

You were issued your Chromebook computer under a one-year lease which will automatically renew unless you decide to return your Chromebook to a DC Public Library location.

Things to Know When Using Your Computer

You will not have to return your Chromebook. Yearly leases will be automatically renewed unless you opt out.
At the end of every computer session, downloaded items will be deleted. Upload anything you want to save to a cloud service like Google Drive. The computer will not save user passwords unless you log into your Google account.
The laptops are Library property and are governed by the Library’s Internet and Wireless Use Policy.
The laptops are centrally administered using software that allows the Library to send updates and alerts and share resources. The internet content of laptops is filtered to comply with the Children’s Internet Protection Act.
The library cannot replace lost or damaged devices. If your device is lost or damaged, please email digital.inclusion@dc.gov.

Getting Help

General Questions

For general questions about the Devices for Residents program and related library resources, email digital.inclusion@dc.gov.

Computer Classes

The Library offers computer training opportunities at the Martin Luther King Jr. Memorial Library and other library locations around the District. You can find a complete listing of upcoming in-person training courses on the Library’s program calendar.

In-person One-on-one Sessions

At in-person sessions, you can receive one-on-one help with computer basics such as setting up an email account, navigating the web, social media, using Zoom, accessing and downloading e-content, etc. You can schedule an appointment at 4 convenient library locations with one of our Digital Navigators.

Learn how to use your Chromebook online

Looking to expand your Chromebook skills from home?

We've got you covered! To start, head over to Google's Chromebook how-to page for an overview.

For more in-depth learning, check out the "Chromebook Basics" lesson on GCFLearnFree, a website with thousands of free lessons on technology and job skills that are quick and useful.

Want to learn more? Did you notice the icons at the bottom of the screen on your Chromebook?

With your DC Public Library card, you have access to thousands of hours of high-quality instructional videos on using technology.

Simply log in to the LinkedIn Learning app and start learning- click on the blue rectangle icon and follow the instructions to log in with your DC Public Library card.

For example, you can watch a course on Google Apps to master the tools available on your Chromebook. Try "Google Apps: Tips, Tricks, and Techniques" or "Google Drive Essential Training" for starters.

And if you're interested in learning something else, just use the search box at the top of the screen to find what you're looking for. Happy learning!