Please note: Enrollment for the Devices for Residents program closed on March 31, 2023.
May 2023 Updates
Take our survey to let us know how we can help you use your Chromebook.
The mobile data plan on your Chromebook will end on June 30, 2023. Sign up for the Affordable Connectivity Program to get money for a home wifi connection, or get help signing up at in-person workshops by registering for one of our May events below.
Sign up for the Affordable Connectivity Program May Workshops
Things to Know When Using Your Computer
- The laptops will come with a free mobile internet connection through June 30, 2023.
- At the end of every computer session, downloaded items will be deleted. Upload anything you want to save to a cloud service like Google Drive. The computer will not save user passwords unless you log into your Google account.
- The laptops are Library property and are governed by the Library’s Internet and Wireless Use Policy.
- The laptops are centrally administered using software that allows the Library to send updates and alerts and share resources. The internet content of laptops is filtered to comply with the Children’s Internet Protection Act.
- The library cannot replace lost or damaged devices. If your device is lost or damaged, please can 1-833-958-4330.
Customer Help Line
Participants can call 1-833-958-4330 for support with some common challenges, including:
- Chromebook won't connect to the internet
- Chromebook is not working properly, including:
- Hardware problems with the screen or mouse
- Software issues such as the device not loading or software crashes
- Chromebook won't turn on or won't charge even though the charger/outlet works
- Chrome Operating System (OS) is missing or damaged
- Devices is lost of found
For general questions about the Devices for Residents program and related library resources, email firstname.lastname@example.org.
The Library offers computer training opportunities at the Martin Luther King Jr. Memorial Library and other library locations around the District. You can find a complete listing of upcoming in-person training courses on the Library’s program calendar.
In-person One-on-one Sessions
At in-person sessions, you can receive one-on-one help with computer basics such as setting up an email account, navigating the web, social media, using Zoom, accessing and downloading e-content, etc. You can schedule an appointment at 5 convenient library locations with one of our Digital Navigators.
Learn how to use your Chromebook online
Looking to expand your Chromebook skills from home? We've got you covered! To start, head over to Google's Chromebook how-to page for an overview.
For more in-depth learning, check out the "Chromebook Basics" lesson on GCFLearnFree, a website with thousands of free lessons on technology and job skills that are quick and useful.
Want to learn more? Did you notice the icons at the bottom of the screen on your Chromebook?
With your DC Public Library card, you have access to thousands of hours of high-quality instructional videos on using technology.
Simply log in to the LinkedIn Learning app and start learning- click on the blue rectangle icon and follow the instructions to log in with your DC Public Library card.
For example, you can watch a course on Google Apps to master the tools available on your Chromebook. Try "Google Apps: Tips, Tricks, and Techniques" or "Google Drive Essential Training" for starters.
And if you're interested in learning something else, just use the search box at the top of the screen to find what you're looking for. Happy learning!
Tech support at DC Public Library.
The Ault Learning Department offers a wide range of computer classes.